db9999 Terms and Conditions

1.1 Age Requirement

To create an account on db9999 and use any game or betting service, the user must be at least 21 years of age. We may request identity documents or other verification materials at any time to confirm age. Accounts created using false information will be closed immediately and the associated balance may be forfeited.

1.2 Single Account Policy

Only one account is permitted per person, household, device or IP address. Creating or operating multiple accounts is considered a violation of the rules. db9999 reserves the right to close all associated accounts and forfeit any bonuses or winnings received in such cases.

1.3 Accuracy of Registration Information

All information provided at registration — including name, date of birth, mobile number and payment details — must be complete, true and accurate. If any information changes, the user must notify the platform immediately. Providing incorrect or false information is a breach of these Terms and may result in account closure.

2.1 Login Credential Security

It is your responsibility to keep your account username and password completely confidential. Never share your login details with any third party. db9999 will never ask for your password via email or chat. If you suspect your account is being used without authorisation, notify the support team immediately.

2.2 Account Verification (KYC)

db9999 reserves the right to verify national identity cards, passports or other identity documents at any time. Full KYC verification may be mandatory before withdrawal requests are processed. db9999 reserves the right to hold withdrawals or temporarily suspend accounts where verification has not been completed.

2.3 Account Inactivity

An account may be marked as inactive if it remains dormant for 12 consecutive months. db9999 will notify the user in advance before taking any action regarding the balance on an inactive account. Users can reactivate their account via live chat or email.

3.1 Accepted Payment Methods

db9999 currently supports the following payment methods:

• bKash
• Nagad
• Rocket
• Bank Transfer

All transactions are processed in Bangladeshi Taka (BDT / ৳). Deposits or withdrawals through third parties are strictly prohibited — all transactions must be made using the registered account holder's own payment method.

3.2 Withdrawal Processing Time

Withdrawals on db9999 are generally completed within 5–30 minutes, though KYC verification or security reviews may extend this in some cases. Bank transfers may be delayed on weekends or public holidays.

3.3 Withdrawal Conditions

Before requesting a withdrawal, please ensure that:

• Your account has been fully verified.
• The wagering requirement for any applicable bonus has been met.
• The withdrawal amount is at least ৳800.
• The withdrawal amount will be sent to your own payment method.

db9999 reserves the right to suspend a withdrawal and conduct an investigation in cases of suspicious activity.

4.1 Welcome Bonus

New users will receive a 200% bonus on their first deposit, up to a maximum of ৳5,000. For example: depositing ৳1,000 gives a ৳2,000 bonus for a total balance of ৳3,000. Or depositing ৳6,000 gives a ৳5,000 bonus for a total balance of ৳11,000. The bonus cap is ৳5,000 — no bonus above this amount applies.

4.2 Wagering Requirement

To withdraw a welcome bonus, the total bonus amount must be wagered 25 times (25x wagering requirement). Example: a ৳2,000 bonus requires a total of ৳50,000 in bets. Withdrawals from the bonus balance are not permitted until the wagering requirement is completed.

4.3 General Bonus Terms

• A bonus offer may only be claimed once — one time per account.
• The wagering requirement must be completed within 30 days of receiving the bonus.
• A maximum win cap may apply to bonus winnings — the terms stated in the promotion details apply.
• db9999 reserves the right to withdraw, modify or end any bonus at any time.
• Attempting to claim bonuses from multiple accounts will result in all bonuses being forfeited.

4.4 VIP Program

The db9999 VIP program has four tiers — Bronze, Silver, Gold and Platinum. Higher tiers receive greater weekly cashback: up to 0.2% at Bronze, up to 0.5% at Silver, up to 0.8% at Gold and up to 1.0% at Platinum. VIP benefit details are published separately and are subject to change.

5.1 Fair Play Policy

db9999 guarantees fair play across all games. Return-to-Player (RTP) and Random Number Generator (RNG) management on our platform is transparent and reliable. If a technical error occurs in any game, db9999 reserves the right to void or review the relevant round.

5.2 Betting Limits

Each game or betting market has defined minimum and maximum bet limits, which are displayed in the game interface. Users must place bets within these limits. If a bet is accepted outside the limits for any reason, it may be cancelled and the relevant amount refunded.

5.3 Sports Betting

All sports betting including cricket, football and kabaddi is governed by the following terms:

• Match results will be determined by official sources.
• If a match is abandoned or cancelled, bets will be refunded, subject to the individual rules of each market.
• In the event of a technical disruption during live betting, db9999 reserves the right to make a reasonable decision.
• If evidence of match fixing or corruption is found, the related bets may be voided.

• Attempting to gain bonus benefits by creating multiple accounts.
• Using automation software, bots or artificial intelligence to play games or place bets.
• Attempting unauthorised access to or hacking of another user's account.
• Using the platform for money laundering or to conceal the source of illegal funds.
• Conducting transactions in a third party's name or using their payment method.
• Intentionally exploiting any technical error or bug on the platform.
• Threatening, harassing or disrespecting other users, staff or third parties.
• Registering under a false identity or using another person's information.

7.1 Data Collection

db9999 collects necessary personal information during registration and use — such as name, contact details, identity documents and payment information. This information is fully secure and protected through SSL encryption. We never sell your personal information to third parties.

7.2 Use of Data

Collected information is used solely for account management, KYC verification, service improvement, fraud prevention and compliance with legal obligations. Further details are available on our Privacy Policy page.

8.1 Protection Tools

Users can make use of the following protection tools:

• Set deposit limits (daily, weekly or monthly)
• Take a temporary break or self-exclude
• Set a time limit on login sessions
• Set betting limits

To activate these tools, contact our 24/7 live chat. For more information, see our Responsible Gaming page.

8.2 Protection of Minors

Having an account on db9999 is strictly prohibited for anyone under the age of 21. Parents are encouraged to use parental control software to prevent underage access to online gaming sites. If an underage account is identified, it will be closed immediately.

9.1 Service Guarantee

db9999 makes every effort to provide uninterrupted service. However, service disruptions may occur due to technical maintenance, internet outages, third-party service issues or unforeseen circumstances. db9999's liability in such cases is limited.

9.2 Third-Party Software

Games available on db9999 are operated by third-party game providers such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming and others. db9999's liability for technical issues with these games is limited. However, user complaints will be received and the relevant provider will be contacted.

9.3 Applicable Law

These Terms and any dispute between db9999 and a user will be resolved in accordance with applicable law. db9999 is committed to working with users on the basis of transparency and fairness at all times.

10.1 Closure by db9999

db9999 reserves the right to temporarily or permanently close any account with little or no notice for the following reasons:

• Serious breach of these Terms
• Fraudulent activity or bonus abuse
• Suspected money laundering
• Failure to complete KYC verification or providing false information
• Instructions from a legal authority

10.2 Closure by the User

You can close your account at any time by notifying our support team. Please complete any pending withdrawals before closing your account. Any unused bonuses on a closed account will be forfeited.

db9999 reserves the right to modify, amend, or update these terms and conditions at any time. Users will be notified of significant changes via their registered email or through a notice on the platform. Continued use of the platform after any changes will be considered as acceptance of the new terms and conditions. We therefore encourage you to review this page regularly.

12.1 Complaint Process

If you have any complaint or dispute, please contact our 24/7 live chat first. We are committed to resolving your issue as quickly as possible. If the matter is not resolved via live chat, please send a detailed complaint by email.

Email: [email protected]

12.2 Response Time

We provide support in Bengali via live chat 24 hours a day, 7 days a week. Email complaints will be responded to as soon as possible. More complex matters may take additional time to resolve, but we always keep users informed of progress in a transparent manner.